Shipping policy
This policy outlines our procedures and guidelines regarding the shipment of products ordered through our website. Please read the following information carefully:
Shipping locations
We currently offer shipping within United Kingdom including Highlands and Islands for unassembled products that come in flat pack boxes. However, certain products may be restricted to be delivered to certain locations.
Shipping methods
We work as front shop for our product manufacturers. We arrange delivery of products directly from their fulfilment centres who primarily utilise trusted courier services to deliver orders placed through our website.
Depending on the size, weight, and destination of the package, we may use different shipping methods to ensure timely and secure delivery.
Processing time
Orders are typically processed and shipped within 2 business days after payment is confirmed. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping rates
Shipping for most of our products is free. however, in some circumstances, shipping rates may be calculated based on the weight, size, and destination of the package. During the checkout process, you may receive shipping options and their corresponding rates for your selection, if applicable.
Delivery time
Estimated delivery times vary depending on the shipping method selected and the destination. For most UK destinations the delivery can take 3-5 working days this cannot be guaranteed.
Once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your delivery.
Delivery delays
While we strive to ensure prompt delivery of all orders, please be aware that unforeseen circumstances such as weather conditions or courier delays may affect delivery times.
If you experience any significant delays with your delivery, please contact our customer service team at info@chairway.co.uk or via contact us page
Order tracking
We will inform the tracking number for the product as soon as the product is dispatched. You can track the status of your order by entering the provided tracking number on the courier's website. The tracking will not provide a delivery slot, but will inform you if it is out for delivery.
If you encounter any issues tracking your order, please don't hesitate to reach out to our customer service team for assistance.
Shipping restrictions
Certain products may be subject to shipping restrictions due to size, weight, or other factors.
We reserve the right to refuse shipping to certain locations or impose additional shipping charges for orders that require special handling.
Contact us
If you have any questions or concerns about our online shipping policy, please feel free to e-mail us at info@chairway.co.uk or via contact us page. Our customer service team will be happy to assist you.
By placing an order through our website, you agree to abide by the terms and conditions outlined in this shipping policy. We reserve the right to amend or update this policy at any time without prior notice.