1. Do I need to have an account to order?

No, you can also place an order as a guest. However, having an account with us offers some perks:

• Quick checkout process on subsequent purchases
• Easily view your order status and order history
• Receive updates on new releases and special promotions
• Promotional discounts when you subscribe as a customer

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2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments. Card payments are processed via the secure Shopify Pay gateway, used by millions of businesses worldwide.

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3.How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

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4. Are there any exchange rates?

All of our transactions are conducted in GBP (UK currency). Since we source most of our products within the UK, there are no additional surcharges like customs duties, and VAT is included in the prices. If your credit card is based in another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.

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5. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 

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6. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed as the information is shared between multiple parties to process and fulfil the order. You may want to keep the shipping address to your permanent address rather than temporary address as Shipments may take up to 5-7 days ( though we try to deliver them as fast as possible and our average is around 3-5 days. If the package is undelivered due to wrong address, then additional charge may be deducted before refunding the money. (Please refer to returns and refund policy).

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7.How long does shipping take & how can I track my package?
The delivery time depends on the products as the products and respective shipping is arranged by different suppliers. We try to deliver most of the products in 3-5 working days but in some conditions it may take up to 8 days as well. We will keep you updated with tracking number from the shipping partners.

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8.Is there any warranty provided on the products.
Most of our products have some warranty. Warranty range from 6 months up to 3 years depending on the products and the brand. Please contact us via Contact Page.

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9.Is my data protected on Chairway? 
At Chairway, we adhere to GDPR and collect data based on your cookie and marketing preferences, as well as for processing your order. This data is shared with our trusted partners to facilitate product shipping. For detailed information on how we handle your data, please refer to our Privacy Policy and Terms of Service. If you have any queries, do not hesitate to contact us at info@Chairway.co.uk.

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10.Can I return my products?

You can return your products within the first few days of purchase if you find them faulty or if you simply change your mind. However, if you are returning the product because you changed your mind, shipping charges may be deducted by the supplier. As a goodwill, Chairway does not deduct any transaction charges incurred for customer transactions. For detailed information, please refer to our Return and refund policy on our website.

 Collections: Home Office Chairs

11. What should I look for when choosing a home office chair?

Selecting the right home office chair is essential for your comfort, health, and productivity. While the core features are crucial, there are additional options you might want to consider based on your specific needs:

• Ergonomics:
  Prioritize a chair with adjustable features like seat height, backrest angle, and armrests. These adjustments are key to maintaining good posture and reducing strain during long work sessions, ensuring you stay comfortable throughout the day.

• Material:
  The material of your chair plays a significant role in your comfort. Breathable fabrics like mesh are ideal for warmer environments, keeping you cool, while leather or high-quality synthetic materials offer a more polished look and are easy to maintain. Choose the material that best suits your work environment and personal preference.

• Lumbar Support:
  Strong lumbar support is critical for maintaining the natural curve of your spine and avoiding back pain, especially if you spend long hours sitting. Look for a chair that offers adjustable lumbar support for maximum comfort.

• Seat Depth and Width:
  Make sure the chair fits your body size. Your thighs should be fully supported by the seat, with a gap of about 2-4 inches between the back of your knees and the seat edge. This helps promote good circulation and prevent leg strain.

• Mobility:
  If you need to move frequently within your workspace, consider a chair with smooth-rolling casters and a swivel base. These features make it easy to maneuver without straining or reaching awkwardly.

• Additional Features:
  Depending on your personal preferences and specific needs, you might want to consider other features such as:

  • Massage Functionality: For added comfort and relaxation during long workdays.
  • Folding Design: If space is limited, a folding chair can be easily stored when not in use.
  • Color and Style: Choose a chair that complements your office décor and reflects your personal style.
  • Material Choices: Beyond the basics, some chairs offer a mix of materials or specialized fabrics for unique comfort and aesthetics.

These additional features can vary widely based on your individual needs, so consider what will make your work environment most comfortable and functional for you.

 

12. How to Decide Which Home Office Chair to Buy

Choosing the right home office chair is crucial for your comfort and productivity. Here’s a concise guide to help you decide:

1. Assess Your Needs

   • Work Duration: Longer hours require advanced ergonomic features.
   • Space: Ensure the chair fits comfortably in your workspace.

2. Prioritize Ergonomics

   • Adjustability: Look for adjustable height, backrest, armrests, and lumbar support.
   • Lumbar Support: Crucial for maintaining healthy posture.

3. Consider Material and Comfort

   • Breathability: Mesh is ideal for staying cool.
   • Durability: Leather offers a professional look and easy maintenance.
   • Cushioning: Ensure the seat is comfortable for extended sitting.

4. Think About Mobility

   • Casters and Swivel: Essential for easy movement in your workspace.

5. Evaluate Additional Features

   • Special Features: Consider extras like massage functions or headrests.
   • Aesthetics: Choose a design that suits your office style.

6. Set a Budget

   • Budget Wisely: Balance between affordability and long-term comfort.
   • Investment: Remember, a good chair supports your health and productivity.

7. Check Reviews and Try It Out

   • Feedback: Read reviews and, if possible, test the chair before buying.

8. Consider Payment Options

   • Flexible Payments: Look for payment plans if needed.

By focusing on these key factors, you can select a chair that meets your needs and enhances your home office experience.

Chairway hopes that we might have answered your questions, However, in case you have any further queries, Please drop us a line at contact us.