FAQs

General FAQs

1. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account offers benefits like faster checkout, order tracking, exclusive discounts, and early access to promotions.

2. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, AMEX) and PayPal, processed securely via Shopify Pay.

3. How secure is my online order?

Your transactions are SSL-encrypted and securely processed. We do not store your payment details.

4. Are there any exchange rates?

All transactions are in GBP (£). If your card uses a different currency, your bank will convert the amount based on the daily exchange rate.

5. Can I change my shipping address after placing an order?

Once an order is placed, the shipping address cannot be changed. Ensure accuracy to avoid delivery issues.

6. How long does shipping take, and can I track my package?

Most orders arrive within 3-5 working days, though some may take up to 8 days. Tracking details are provided once shipped.

7. Do your products come with a warranty?

Yes, warranties range from 6 months to 3 years, depending on the brand and product. Contact us for details.

8. How is my data protected?

We comply with GDPR, using data only for processing orders and marketing preferences. Read our Privacy Policy for more details.

9. Can I return my product?

Yes, returns are accepted within a set period. If returning due to a change of mind, shipping charges may apply. See our Return Policy for details.

Home Office Chairs FAQs

10. What should I look for in a home office chair?

Consider these factors:

  • Ergonomics: Adjustable height, lumbar support, and backrest.
  • Material: Mesh for breathability, leather for durability.
  • Seat Depth & Width: Proper support for long sitting hours.
  • Mobility: Smooth casters and swivel for ease of movement.
  • Extra Features: Massage functions, reclining options, or stylish designs.

11. How do I choose the best home office chair?

  • Assess Your Needs: Work duration, space, and comfort.
  • Prioritize Ergonomics: Adjustable settings, lumbar support.
  • Material & Comfort: Choose between breathable mesh, cushioned fabric, or premium leather.
  • Additional Features: Headrests, footrests, or recline functions.
  • Budget: Invest in quality for long-term comfort.

12. Do you offer bulk discounts?

Yes, we offer special discounts for orders of 10+ items. Contact our team for bulk pricing.

Need More Help?

If you have any other questions, feel free to contact us at info@chairway.co.uk. We're happy to assist you!

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